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Setting up port forwarding

If you experience connectivity issues such as lag or disconnections during the game, you may have a firewall interfering with your connection. To prevent this, please configure the relevant network ports within your router. To do that, you will need to access your router from your PC (even if you usually play on console). 

Directions for configuring ports are specific to the make and model of the router being used and can be found by visiting the manufacturer's website or referencing the router's manual. We will summarise instructions for the generalised process of port forwarding in this article. You can also contact your Internet Service Provider for assistance with this process.

Directions for configuring ports for Windows firewall depend on which version of Windows you are currently running. Instructions can be found on Microsoft's website

Be aware that you may need to configure a static IP address for your platform (PC, Xbox One, PS4, PS5) to ensure that your port forwarding settings work continuously. 

Generalised steps to forward ports

Before you can start the port forwarding process, you will first need some information regarding your existing network setup. Please follow the steps below to obtain your current IPv4 Address and the Default Gateway.
- Press Windows Key + R on your keyboard.
- Type in cmd and press Enter.
- A black window with white lettering will appear. This window is called the Command Prompt. 
- Within this window, type ipconfig and press Enter.
- The window will display a list of information about your network.
- Write down both the Default Gateway and the IPv4 Address that is displayed for you. 

Alternatively, you can find the IPv4 Address and Default Gateway by navigating Windows:
Control Panel > Network and Internet > Network and Sharing Center > Connections (the blue text saying either Local Area Connection or Wireless Network Connection) > Details. 

Both IP Address and Default Gateway should be a series of numbers, clusters separated by full stops.
The format will probably look like this: xxx.xxx.xxx.xxx
Or like this or similar: xxx.xxx.x.x

1. Logging into your router

Next, please log into your router. To do this, open up an internet browser of your choice (for example Google Chrome, Mozilla Firefox, Internet Explorer or any other) and type in your Default Gateway address in the URL search bar. Press Enter. It may take some time but eventually a login page for your router should appear.

This login page will require you to input a username and password. If you remember setting up a custom username and password combination for your router, please input that information in the proper fields. If you did not set up a custom username and password combination, the factory settings will probably apply. Check your router or its manual for a default username and password.

For some routers, the username and password fields are not required in order to log into the router. In these cases, simply pressing Enter with both fields blank may allow you access to edit your router settings. 

After successfully logging into your router, you will be able to begin the port forwarding process. 

2. Forwarding ports 

You will notice that you can navigate between several different tabs or pages within your router’s interface. Locate a page or tab called Port Forwarding or Virtual Servers (additional names for the correct tab may include NAT or Applications). The correct page will allow you to input several pieces of information such as Single Port Ranges, Protocols, and Local IP Addresses.

If the page you are on has the option to input a second port range or an external IP field, you are on the incorrect page. Once you locate the correct port forwarding page, you can input your desired ports in the Single Port Range fields.
For the Protocol fields, you will need to select or input UDP, TCP, or Both.
For the Local IP fields, you will need to input the IPv4 address that you obtained earlier.

To find out which ports to enter into those fields, please search our support site for your game's connectivity article to learn what ports the game requires to be open for its online features to work. Alternatively, you can contact us for port information. 

After inputting all of your desired ports and their respective Protocol and Local IP values, you can Save or Apply the changes that you have made to the page and close your browser. At this point, please test if the issue in your game persists.

Please keep in mind that these steps reflect the most common way to configure port forwarding. It is possible that the steps will differ for you. For example, some routers cannot be accessed via a browser page but require a dedicated router app. Other routers cannot be accessed by using the Default Gateway but a specific address instead (for example hub/admin). If the steps described above do not work for you, we recommend that you check your router's manual for assistance or contact your Internet Service Provider.

If you continue to have trouble, feel free to contact us.

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