If you see players in The Division who breaks any of the rules outlined in our Code of Conduct, please report them in-game. To report a player: • Select their username from the in-game chat or the Nearby Agents section of the Group Management menu. • Choose Report Player. • Tick each option that applies to the player. You can also add a comment if needed. • Select Submit. Let us know if you have any questions!
If your Internet Service Provider (ISP) is using an IPv6 protocol, you may experience issues with the online functions of the game. To resolve this, please make sure that IPv4 protocol support is enabled in your router settings. If you require assistance please consult the manual of your router or contact your ISP. Feel free to get in touch if you have any other questions!
We want our players and community to work together and have a good time when playing The Division. With that in mind, we do not condone any kind of bad behaviour. Whether that is verbal or written, if you have come across this type of behaviour, we would like to hear from you. So we can further investigate and take the appropriate steps in order to resolve this issue, please contact us with the information below: • Reported Player's Username• Time of observed bad behaviour• Description of the situation If available, please provide us with pictures and videos links. Please note that ifthe bad behaviours happened within either Xbox One or Playstation 4, we advise you to contact either Sony Support, or Xbox Support. For PC players, feel free to contact us!
If you experiencing an issue with The Division which isn't listed in our FAQ's please check our forums for the latest information. Our forum are regularly updated by the community and our forum moderators. Please click here to access the forums for latest information regarding The Division.
How do I access content in game? Any content unlocked as either exclusive content or an event reward will be available at the Reward Claim Vendor in the Base of Operations once unlocked, they will appear as free purchases. Location on the map The Reward Claim Vendor can be found on your left. The Reward Claim Vendor If you need further assistance, feel free to contact us !
As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be referred for a risk assessment by our automated security system. The process may take up to 24 hours and once the transaction has been approved, the in-game currency will be credited to your account. To ensure your future transactions are approved, please: • Never share your credentials with third parties. • Check that you can afford the transaction before placing an order. • Avoid multiple purchase attempts if the first transaction has been declined. Please note that trying to place orders repeatedly after your first transaction was refused, or refunding the transaction via your service provider while it is being processed may lead to sanctions. If you have not received your items after 24 hours and have not heard from us in that time, please do not hesitate to contact us, attaching your proof of purchase to the case.
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