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Securing your account with 2-Step verification (mobile app)

To enable 2-Step verification on your smartphone or tablet:

• Navigate to the Security page.
• Click Activate in the 2-Step verification section.
• Select the Authenticator app tab then click Choose.
Authenticator app options

• You will be prompted to add a recovery phone number to your account. This will also help to recover your Ubisoft Account by text.

 
• Once the recovery phone number is successfully added, an email with further instructions will be sent to the address currently associated with your account.

Email sent when activating 2FA
Google Authenticator has been used as an example.

• Follow the instructions outlined in the email.    
• Download one of our supported authenticator app for your smartphone or tablet.
• After setting up your device, enter the verification code generated by the app, please have a look at our troubleshooting article if you encounter any issue.
• Once the feature is successfully set up, you will be presented with six recovery codes; take a screenshot of the codes or copy them down and store them in a secure place.

2FA recovery code screen
Google Authenticator has been used as an example.

If you do not have access to a smart mobile device, you can enable this security feature on your email account instead!

You can make changes to the verification method or disable the 2-Step verification at any time. Note that you also have the option to manage trusted devices.

Feel free to reach out to us if you have any questions.

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