The camera should be:
• 6 - 9 feet (2 - 3 meters) away from the play area.
• 2 ft (60 cm) off the floor.
• on the edge of the surface it is sitting on.
Try to limit the number of people and objects behind the player.
Ensure that there are no objects between the player and the camera.
The play area should be well lit, but bright lights directed towards the camera should be avoided.
Ensure there is at least 2 ft (60 cm) space between players.
Please note that if the player is shorter than 3 ft (1 meter), the camera may struggle to pick up their movement and poses.
Try making your moves a little more dramatic and exaggerated!
You can also try wearing clothes that contrast the colour of the play area background.
In case none of the above steps helped, we recommend contacting PlayStation or Xbox respectively as the sensor may require maintenance or replacement.
Please do not hesitate to get in touch with us if there is anything else we can help with!