The SMUGGLER-00103 error code occurs if you have been signed out of Xbox network while playing. If this happens to you regularly, try out Microsoft's Xbox One troubleshooting steps. or our connectivity troubleshooting guide. You can find more information about Ghost Recon Breakpoint error messages in our list of error codes. If you have any other questions, please get in touch.
Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed: • Power cycle your console • Reset network hardware • Switch to a wired connection • Enable UPnP Please contact your ISP for additional information and help with enabling this feature. • Forward ports used by the game Below are the ports you need for Ghost Recon Breakpoint: TCP: 80, 443 UDP: 1000, 4000 - 4011, 9103 This step will also help you establish an Open NAT for your connection with the game. Please note that you may need to forward additional ports for Xbox network services. • Place the console in DMZ • Check for external restrictions Do not hesitate to contact us if you continue to experience issues with your connection to the game.
BattlEye is an anti-cheat system which protects our games and their players from hacking, cheating and other forms of attacks. The anti-cheat software is automatically installed with any Ubisoft game that supports BattlEye. In order to play a BattlEye-enabled game, it must be present on your system. You will not be able to launch the game if you have uninstalled it. The anti-cheat will launch when you start the game and only be active when you are playing a BattlEye-enabled game. If BattlEye detects cheating on a player's system, this is a breach of the Code of Conduct and their account will be sanctioned. The error message a player will see if they receive a sanction will depend on why they have been sanctioned. If you would like to know more, take a look at the "I am getting kicked for the following violations" section of the BattlEye website. If you are having trouble launching a game due to BattlEye, please complete our general troubleshooting guide. Should you continue to have problems launching the game after trying these troubleshooting steps, please contact BattlEye's support team. For any other questions, please get in touch.
Here are a number frequently asked questions about cheating and banning: Is there Anti-Cheat? Where can I find the Code of Conduct of the game? Impact of a sanction in Ghost Recon Breakpoint Can a player be banned on the first offence? What is deemed a cheat? How can I appeal a ban? How do you detect cheating? What is BattlEye? How can I make sure not to be banned? What is a temporary ban? How do I report a suspected cheater or a toxic player? Other banning or warning reasons Is there Anti-Cheat? Yes. Ghost Recon Breakpoint includes an anti-cheat solution because we strongly believe in providing a fair and welcoming environment to everyone. Where can I find the Code of Conduct of the game? Tom Clancy’s Ghost Recon Breakpoint Code of Conduct is available on the forums. The Code of Conduct is supplemental to Ubisoft Terms of use. Please refer to such terms for additional conduct rules. Impact of a sanction in Ghost Recon Breakpoint Depending on the severity of the sanction, you might get a mute from voice chat and text chat, a ban from public matchmaking services or both. When a mute is applied, you will no longer be able to speak via voice chat or text chat in game, temporary or permanently. When a ban is applied, it means you are temporary or permanently banned from using public matchmaking services, either in Player versus Enemy (PvE), Player versus Player (PvP), or both. Public matchmaking services include: • Public coop mode, social hub access and raids in PvE. • Custom and quickplay in pvp. You will still be able to play in coop with your friends from your Ubisoft Connect friends list. Only public matchmaking will be affected by a ban. Can a player be banned on the first offence? We take cheating, exploiting bugs and trying to gain an unfair advantage by circumventing game mechanics very seriously. We will take immediate disciplinary action against any account involved in such activities, up to and including a permanent ban for the first offence. On other offenses (outside of cheating), you might get a fair warning first. If we notice any other breach of our code of conduct, we will follow up with taking actions. What is deemed a cheat? We consider all modifications or software allowing you to benefit from an unfair advantage towards other players unacceptable and subject to banning. This includes but is not limited to: • Cheats or Hacking • Aimbots and triggerbots • Attempts to modify client, saves or BattlEye software • Trainers • Data Mining • Stream manipulation How can I appeal a ban? You can appeal a ban by contacting us. Our agents will carefully review your case and notify you of the decision. Depending on the result of this analysis, the sanction will be either lifted or maintained. How do you detect cheating? What is BattlEye? In Ghost Recon Breakpoint, we set up a variety of solutions to detect cheats or unauthorised modifications of the game, BattlEye being the primary one. This non-intrusive solution operates in real time to block the usage of third party software or changes that could provide an unfair advantage to the player. BattlEye will be installed along with Ghost Recon Breakpoint and will not share any personal or commercial information. How can I make sure not to be banned? To avoid a ban while playing Ghost Recon Breakpoint or any other game, we highly recommend you to play only on trusted machines. Use caution when installing any 3rd party software that could have an impact on the game or the BattlEye client. What is a temporary ban? For violations of the code of conduct that are not related to cheating you may receive a temporary ban preventing you from accessing public matchmaking services for a period up to 14 days. Any subsequent offence might lead to stricter consequences, e.g. a longer or permanent ban. How do I report a suspected cheater or a toxic player? You can find more information about this topic in our dedicated article. Other banning or warning reasons Any language or content deemed illegal, dangerous, threatening, abusive, obscene, vulgar, defamatory, hateful, racist, sexist, ethically offensive or constituting harassment is forbidden. For more information, please refer to the Code of Conduct as well as the Ubisoft Terms of Use.
As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be referred for a risk assessment by our automated security system. The process may take up to 24 hours and once the transaction has been approved, the in-game currency will be credited to your account. To ensure your future transactions are approved, please: • Never share your credentials with third parties. • Check that you can afford the transaction before placing an order. • Avoid multiple purchase attempts if the first transaction has been declined. Please note that trying to place orders repeatedly after your first transaction was refused, or refunding the transaction via your service provider while it is being processed may lead to sanctions. If you have not received your items after 24 hours and have not heard from us in that time, please do not hesitate to contact us, attaching your proof of purchase to the case.
As part of our ongoing efforts to improve and maintain the security of player accounts, some transactions may be referred for a risk assessment by our automated security system. If your purchase is referred, you will receive an in-game notification, and an e-mail with more information will be sent to the address associated with your Ubisoft account. Please note that this only applies to purchases made on PC versions of the game. Console purchases have a grace period of 24 hours to allow for first party processing. Do not hesitate to contact us if you have any other questions.
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