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Troubleshooting technical issues on PlayStation 4

If you encounter issues when trying to run your game on PlayStation 4, there are a few things you can try. 

The type of troubleshooting would depend on whether your issue is connectivity related, license related, game data related or if the disc seems faulty.
We will summarise a few steps below that should solve any of those issues. However, if your problem is caused by your hardware, your console itself, we recommend that you contact PlayStation Support directly. 

Make sure your system is up to date
To download the latest system software update for your console, first, connect your console to the internet. (If you are unsure if your console is connected or not, use the Test Internet Connection feature of your PS4.) Once your console is connected, check if any updates are available.

Disconnect your console from the internet
Some issues may be linked to the inability to download a specific piece of content or to connect to online services (note that the system may not notify you that it's trying to do this). Disconnecting your console from the internet may allow you to bypass your issue. To do so:
- Please unplug the ethernet cable, if your console is connected to the network by cable. 
- Disconnect the WiFi through the console's settings if the console is connected this way.
Once disconnected, try again. Whether it works or not, don't forget to reconnect your PS4 to the internet afterwards.

Power cycle your console
A surprising number of issues can be solved by power cycling your hardware. Turn off your PS4's power completely, wait a minute, power up your system, then try the game again.

Try another system
In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another PS4, if possible for you. If your friends do not own a PS4, some retailer might allow you to try, for example, a possibly faulty disc on the shop's PS4.

Restore Licenses
If the issue is about downloadable content that you are unable to access, deleting and redownloading the content or restoring the licenses may correct the situation.

Rebuild database
Some technical issues may stop occurring after you rebuilt the PS4's database.

If you tried all these steps but keep having an issue with one of our games or services, please don't hesitate to get in touch with us.

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