1. Please double check if you have finished the mission The Resistance; some pieces of content become available only once this mission is completed. To check completed missions, open the game menu and navigate to the tab Journal.
2. Please make sure you redeemed your content successfully. Double check if you entered your codes in the right place:
3. If the items are missing in-game, please check if you may need to download and install them manually.
Once an item is unlocked in-game, you will receive a notification like this:
4. Double check if the items are available to you in-game. Here is some information to help you do that:
To get more details about the content of your ULC, have a look at this FAQ.
To check the contents of the Season Pass, go to this FAQ.
For information on where to find the items in-game, consult this article.
If the items you should have received are still not available in-game after these four steps, please contact us with the following information:
Which pack or bonus content did you redeem?
Which content exactly is missing?
Please attach a copy or an image of your purchase receipt to your ticket as well as screenshots illustrating which items are missing. We'll be happy to investigate for you!