These errors mean that your connection to the server has been lost. If the issue persists, please complete our connectivity troubleshooting guide for: • PC • PlayStation 4 • Xbox One You will find more information about errors in The Division 2 on our list of error codes. Do not hesitate to contact us if you have any other questions!
Following the release of the PlayStation 5, Xbox Series X, and Xbox Series S, you will be able to play your current-gen copy of The Division 2 with your next-gen console at no additional cost. While playing on a next-gen console, you will be able to enjoy The Division 2 with enhanced visual features: 60 FPS on all next-gen consoles. 4K resolution for Xbox Series X and PlayStation 5 users. 1080p resolution for Xbox Series S users. Your player profile, including in-game purchases and inventory, will be automatically shared between your current and next-gen console, allowing you to continue playing your game on either console. Please note that if you own a physical copy of The Division 2 you will not be able to play that version of the game on a discless console such as the Xbox Series S or the PlayStation 5 Digital Edition. Let us know if you have any questions!
Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Start by testing your network connection - if the test shows that your connection is limited, please try the below steps in the order listed: • Power cycle your console. • Reset network hardware. • Switch to a wired connection. • Enable UPnP.Please contact your ISP for additional information and help with enabling this feature. • Forward ports used by the game.Below are the ports you need for The Division 2: TCP: 13000, 27015, 51000, 55000, 55002 UDP: 22000-22032 This step will also help you establish an Open NAT for your connection with the game. Please note that you may need to forward additional ports for Xbox network services. • Place the console in DMZ. • Check for external restrictions. Do not hesitate to contact us if you continue to experience issues with your connection to the game.
This error means you have been signed out of Xbox network while playing. Please follow the steps outlined in the Xbox support article on troubleshooting disconnections to decrease the likelihood of encountering this issue. If the issue persists, please complete our connectivity troubleshooting guide. You will find more information about errors in The Division 2 on our list of error codes. Do not hesitate to contact us if you have any other questions!
To get your free Warlords of New York Expansion for The Division 2, you need to register your eligible MSI purchase and redeem your promotional code. Before you start, here is some general information: Each code can only be redeemed once. One game can be redeemed per MSI account per promotion. You can redeem the code until 31 May 2022. To be able to access the Expansion, you need to own a Ubisoft Connect PC copy of The Division 2 on the same Ubisoft account. To redeem your code • First, please visit the MSI member center. • You will be prompted to log in with your MSI account. If you do not have an account, please use the Create an Account option. • Register your purchase on the Product Registration page. • Return to the member center, select the Warlords of New York promotion and use the Redeem option displayed next to your eligible product. You will be asked to provide additional details about your purchase, including a copy of the invoice/receipt. • Once you have completed the previous step, an email containing your Warlords of New York activation key will be sent to the email address associated with your MSI account. Please note it may take up to 14 days for the email to arrive. This is to allow for verification of the details provided in the previous step. • Activate your key in Ubisoft Connect PC. Once you have successfully activated, the Expansion will be displayed in the Owned DLC section of The Division 2 overview in Ubisoft Connect PC. Do not hesitate to let us know if you have any other questions.
Cross-play allows you to play with or against other players on PC and Stadia. To take advantage of the feature, you need to link your Stadia account to your Ubisoft account. Please note that cross-play is enabled by default and can be disabled in-game. You can check which platform someone plays on by checking the icon displayed next to their username in any Social menu. Please note that on PC, you will only see icons for Stadia players. Other PC players will not have an icon displayed next to their name. To disable cross-play: • Open Settings. • Navigate to Gameplay. • Toggle the Stadia Crossplay setting to No. Disabling the feature means you will not be able to group or matchmake with anyone from the other platform. You can also disable Crossplay Communication and Crossplay Matchmaking settings independently. Please note that even if cross-play is disabled, you will still encounter players from the other platform in shared spaces, like the Dark Zone. In the unlikely event you come across a player from another platform you do not want to interact with, you can block them in-game. Do not hesitate to let us know if you have any other questions.