• Under the General tab, select Network Settings
If your connection is Moderate or Strict you may encounter problems connecting to other players and playing online.
Take a look at these steps to improve your connectivity:
• Reset your network hardware
• Forward ports
• Place the console into the DMZ
• Check for external restrictions
For more information, please check the Xbox website. If you need further assistance improving your Xbox One's internet connection, we recommend you contact Xbox Support.