If you redeemed bonus content such as Year 1 Pass, unlockable content (ULC), or pre-order bonus but the game seems to be missing the corresponding items, there are a few things you can do to investigate and fix the situation:
Please make sure you redeemed your content successfully. Double check if you entered your codes in the right place:
If the items are missing in-game, please check if you may need to download and install them manually. The process depends on whether you are on PC (Ubisoft Connect and Epic), PlayStation 4 or Xbox One.
Double check which items are available with your content:
If the items you should have received are still not available in-game after these three steps, please contact us with the following information:
What edition did you purchase?
Which pack or bonus content did you redeem?
What content exactly is missing?
Please attach a copy or an image of your purchase receipt to your ticket as well as screenshots illustrating which items are missing.