您所查看的常见问题尚未被翻译成中文。在完成翻译之前,我们将提供英文版供您参考

Ban Appeal in Might & Magic: Era of Chaos

My account got banned from Might & Magic: Era of Chaos, why?
To ensure a fair and healthy game environment, we strictly abide by the provisions in the Code of Conduct and positively cope with suspicious behaviors. If your login account has been blocked from the game, you may have recently engaged in a suspicious behavior such as repeated refunds on your end.


How to appeal ban in Might & Magic: Era of Chaos?
If you would like to appeal a ban in the case of not being able to access in-game Support interface, please open a support case via our Ubisoft Support portal (https://support.ubisoft.com/Games/5108):

1. Click the “SIGN IN TO OPEN A SUPPORT CASE” button.
2. Sign in to your Ubisoft account to contact Ubisoft Support.
3. Select “Player Reports, Bans, and Sanctions” as the category.
4. Select “My Account Was Banned Or Sanctioned” as the issue type.
5. Select “Appeal A Ban” as the issue.
6. Describe in detail the warning message you see, and the interface where your account is banned. Meanwhile, please make sure to provide no less than one set of accurate information below:

• Username and server
• Login account and server
• UID (locate at the top right corner of your game profile)
• The order number of any in-app purchase of the account (can be found in email receipt from the Store)

We will check your account behavior from the back end. If the account is banned by mistake, we will provide corresponding compensation. Thank you for your cooperation.

相关平台

这对您有帮助吗?

感谢您的反馈。 感谢您的反馈。很抱歉我们没有能帮上忙。
提交一个工单 告诉我们需要什么帮助。