您所查看的常见问题尚未被翻译成中文。在完成翻译之前,我们将提供英文版供您参考

Starting a Live Chat

问题:

I want to contact Ubisoft Support through Live Chat. How do I start one?

回答:


Live chat support is the best way to get help fast, and our support specialists are available to help you from 9:30 am - 2:30 am ET, 7 days a week.

You can either start a live chat for a new issue or start a live chat for one of your existing cases.

To start a live chat for a new issue:
1. You will first need to log into your Ubisoft account. To do this, scroll to the bottom of the home page, and click Sign In to Open a Support Case.
User-added image
2. Type in the email and password associated with your Ubisoft account, and click Log In.

3. Once logged in, you will need to create a case prior to starting the chat. This will allow you to give us information about your issue so we can provide you with an answer as fast as possible. Please provide as much detail as possible about your issue, and attach any screenshots that you may have.

4. Once you have finished describing your issue, click on the Start Chat button. Your chat session will now begin!
User-added image

To start a live chat for one of your existing issues:
1. Navigate to https://support.ubisoft.com/Cases, and log in if prompted.
2. Click on your Case Number.
3. Add any new details or attach and new attachments you have.
4. Click on the Continue As Chat button.
User-added image

相关平台

这对您有帮助吗?

感谢您的反馈。 感谢您的反馈。很抱歉我们没有能帮上忙。
提交一个工单 告诉我们需要什么帮助。