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Unable to reply to my support ticket

问题:

During the transition to the new support system, I was not able to reply to an open support request. Is this still happening?

回答:


This issue was resolved a couple of days after the new support system was launched. You can now reply to your ticket directly

Please note that sending a new ticket as a response to an existing request may result in a delayed response.

To guarantee a smoother process, we encourage you to reply to the existing ticket thread providing all the necessary details in order for us to provide the best assistance!


Do not hesitate to contact us if you have any other questions.

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