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Returning your damaged items

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If you are having trouble making your toy register in the game, please try completing one of our dedicated troubleshooting guides first:
In the event the toy is still not being recognised once you have followed the provided steps, or if these steps do not apply to your situation, we would advise, as a second step, to contact your retailer for further assistance.

Of course, our teams are available if you have any questions

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